While technology helps us deliver fast, reliable, and safe service, people are at the heart of ASSISTME experience. We created these Conduct Guidelines to establish clear standards to which all ASSISTME Partners, affiliates and customers are accountable.
ASSISTME maintains a zero-tolerance policy regarding all forms of discrimination, harassment, or abuse. Violence of any kind will not be tolerated. ASSISTME expects that all Partners and customers treat each other with respect and courtesy.
It is unacceptable to refuse to provide or accept services based on a person’s race, religion, national origin, disability, sexual orientation, gender, marital status, gender identity, age or any other characteristic protected under applicable law. This type of behavior can result in permanent termination from the ASSISTME program.
It is unacceptable to make derogatory remarks about a person or group. Furthermore, commenting on appearance, asking overly personal questions and making unwanted physical contact are all inappropriate and in many cases, against the law. We encourage you be considerate and respectful of other’s privacy and personal space.
Safety is a top priority for all ASSISTME services, including the physical safety of persons and property involved. We require Partners to keep documents up to date to remain active, including Certificate of Insurance, employee Background Check(s), driver’s license(s) and vehicle registration. Additionally, ASSISTME Partners are responsible for proper maintenance of any equipment essential to safely performing service.
ASSISTME does not tolerate drug or alcohol or any other illegal substance use by Partners while involved with any stage of a ASSISTME service or customer.
Partners who are tow truck drivers must maintain a smoke-free vehicle. Furthermore, it is your responsibility to transport customers and/or their vehicle safely in accordance with the rules of the road in your city and the regulations of the towing industry. It is your responsibility to abide by the seat belt laws in your country. However, we recommend that you and any customer(s) you transport always wear a seatbelt while riding in any vehicle.
ASSISTME is required to act in accordance with the laws, regulations, and requests of regulatory authorities operating in applicable jurisdictions in which ASSISTME operates in, related amongst other things, to the prevention of anti-corruption, anti-money-laundering, sanctions and anti-terrorist financing. As a regulated entity, ASSISTME may at its sole discretion initiate any action it deems appropriate specifically in relation to this section or as a result of a request of regulatory authorities. Where appropriate and not prohibited by law, ASSISTME may inform you regarding any such action if initiated by ASSISTME.
It is the clear and unambiguous intent of ASSISTME that in the course of its respective dealings and performance of this Agreement no payments or transfers of value offers, promises or giving of any financial or other advantage or requests, agreements to receive or acceptances of any financial or other advantage shall be made either directly or indirectly which have the purpose or effect of public or commercial bribery or acceptance of or acquiescence in bribery, extortion, kickbacks, greasing or other unlawful or improper means of obtaining or retaining business, commercial advantage or the improper performance of any function or activity. If fraud, bribery, corruption, or any other form of wrongdoing is suspected based on reasonable grounds in relation to the Service such issue(s) must immediately be reported to ASSISTME on its ethics hotline number on info@ASSISTME-tpa.com
Violations of this Code of Conduct could result in termination of your ASSISTME account.
If at any time you feel that you are faced with a situation that requires immediate emergency attention, please call the emergency service number in your area. Once all parties are safe and the situation has been handled by the authorities, please then notify ASSISTME.
We will assist and take appropriate action as needed, including cooperating with law enforcement.
